Progressive’s app has 3.4 stars in the Apple App Store and has the same functions as most other providers’ apps: You can report a claim, pay your bills, view your policy, get in touch with an agent, and request roadside assistance. However, out of over 600 current ratings, many users complain that the app is buggy and isn’t easy to use. If mobile access is important to you, Progressive may make a stressful process even more frustrating.
Good customer service is especially essential when you’re in a crisis after an accident or theft. Excellent insurance providers make it easy for you to file a claim online or over the phone. They also offer accessible service 24/7 through a customer helpline or roadside assistance. If a company’s a hassle to deal with when you truly need help, it may make an already difficult situation even more trying.
The minimum liability requirements vary from state to state, with most requiring only $50,000 in bodily injury coverage and $25,000 in property damage. However, to make sure you’re fully covered in case of an accident, we recommend policies that provide much more than the minimum. With this in mind, providers that featured a greater selection of coverage options with higher liability limits across the board ranked higher with us.