According to Greg Gerber, “Most car insurance firms don’t have a clue of what can go wrong with an RV and don’t provide the coverage to get it fixed adequately,” which is why he advises consumers to get a separate policy for their RVs instead of bundling, to “avoid the hassle that can come if the RV itself is broken and they’re trying to get their car insurance company to fix it.”
Jonathan Longnecker and Greg Gerber both experienced mechanical issues with their brand new RVs, requiring frequent repairs. As a result, both bloggers suggest buying used or vintage RVs and renovating them, learning your machine’s ins and outs during the process. This way, owners can take care of repairs themselves instead of losing travel time waiting for overbooked RV service shops under their insurance policy.
Though Safeco’s app boasts a high 4.7 rating with over 5,000 ratings in the Apple App Store and an average 4.1 rating in Google Play, the reviews tell a different story. The most common complaint is that the app simply redirects you to the Safeco website, which is poorly formatted for mobile use. Many reviews also report that the app routinely crashes, which frustrated customers enough that they deleted the app and used their computers to access the Safeco website. The company has responded to say that it is actively working on improving functionality and adding offline features, but in the meantime, it’s likely that using the app is a frustrating experience.
A quick look at the company’s page on the Better Business Bureau shows just how satisfied consumers are with its customer service. Most insurance companies display a large amount of negative feedback online—it comes with the territory—National General, however, enjoys largely positive customer reviews and averages fewer complaints than many of its competitors. Baby Boomers highly value good customer service, and this level of satisfaction with National General can also be seen on other online review outlets.
Admittedly, we originally approached this topic with the traditional opinion that RVs were mainly of interest to retirees, the baby boomers who enjoy spending their post-work life experiencing the great outdoors. While this segment of the population has long been the backbone of the RV industry, the new trend of working remotely while traveling is attracting much younger consumers to the RV lifestyle.