A quick look at the company’s page on the Better Business Bureau shows just how satisfied consumers are with its customer service. Most insurance companies display a large amount of negative feedback online—it comes with the territory—National General, however, enjoys largely positive customer reviews and averages fewer complaints than many of its competitors. Baby Boomers highly value good customer service, and this level of satisfaction with National General can also be seen on other online review outlets.
Our research found that paying for car insurance in Houston can cost $2,881 per year, making it the most expensive city in our study of Texas auto insurance. Houstonians can potentially save money by considering Texas Farm Bureau, Progressive, and State Farm. These three companies' rates are 34-51% less than the average Houston auto insurance rate, according to our study.
Progressive’s app has 3.4 stars in the Apple App Store and has the same functions as most other providers’ apps: You can report a claim, pay your bills, view your policy, get in touch with an agent, and request roadside assistance. However, out of over 600 current ratings, many users complain that the app is buggy and isn’t easy to use. If mobile access is important to you, Progressive may make a stressful process even more frustrating.
However, there are some circumstances where RV insurance is always required, even if it’s a towable model. For example, if you’re renting or financing your RV, both renters and lenders will want to make sure that they’ll be properly reimbursed in case of an accident or loss, and will require you to acquire an insurance policy before allowing you to take them on the road.

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1 In Texas, the Auto Program is underwritten by Southern County Mutual Insurance Company through Hartford Fire General Agency. Hartford Fire Insurance Company and its affiliates are not financially responsible for insurance products underwritten and issued by Southern County Mutual Insurance Company. The Home Program is underwritten by Trumbull Insurance Company.

Liability insurance usually includes bodily injury coverage and property damage coverage. Bodily injury coverage is designed to cover all of the other party’s medical expenses resulting from any injuries received in an accident for which you’re at fault, while property damage coverage helps cover the costs of any damage to another person’s property, such as vehicle repairs, replacements, or damaged structures resulting from said accident.


Companies also needed to offer full-timer coverage for those who live year-round in their RV; full replacement coverage in the event the RV is totaled or stolen; personal belonging coverage for the property inside the RV, including electronics, appliances, and jewelry; vacation liability coverage for injuries that occur at the vacation site where the RV is parked; and permanently attached items coverage for items like satellite dishes, wheelchair lifts, or retractable canopies. Finally, companies also were required to cover most, if not all types of recreational vehicles.
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