We evaluated each company’s track record with its customers by looking at the available complaint data on online regulatory organizations' pages and by searching for company pages on independent consumer review websites such as the Better Business Bureau. Some companies also provide unfiltered reviews on their own websites, helping to give greater insight into customer satisfaction rates.
Many of National General’s additional services are designed to save customers time after dealing with an accident. National General will pick up their damaged RV and bring customers a rental car after a claim is filed. Once the RV is repaired, National General delivers it directly back to them and takes care of returning the rental car. When facing a total loss situation, however, the company offers to refer customers to an expert who can search for the exact vehicle they want.
RV Insurance companies take these type of risk factors into account, which makes it more difficult for bus-conversion homeowners to find the best coverage. Also, buses first need to be registered as RVs with the department of motor vehicles beforehand. If not, they’re still considered commercial vehicles instead of personal, and will not qualify for RV insurance. Different states have different requirements as to what qualifies as an RV, many of which include repainting the bus a different color, having a potable water supply, installing a toilet, and having cooking appliances onboard.
State Farm boasts a solid score in J.D. Power’s Customer Claims Satisfaction rating among our top picks (three out of five) and sits above industry average. That means that once you do file a claim, you can expect a smooth experience. If a positive customer experience is especially important to you, State Farm is likely to deliver superior service.
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Whether you are a Millennial or a Baby Boomer, if you have never traversed the tricky field of buying insurance for an RV, your best option is most likely going to be a reliable marketplace that can both inform and point users in the right direction. RVInsurance.com is just that kind of marketplace, featuring a wealth of helpful information pertaining to purchasing an RV, insuring it, and staying safe on the road.
Jonathan and Ashley Longnecker, full-time RVers and bloggers of TinyShinyHome.com, sold their new and oversized 5th-wheel trailer for a much smaller, compact vintage Airstream. Although a family of six, their original RV was very heavy, long, and tall, which made it more difficult to travel long distances without worrying about parking, turning, and hitting low overpasses. The family decided they’d sacrifice the extra space in order to travel lighter and with greater peace of mind.
The company’s personal belongings coverage protects items, from laptops and linens to attachments and accessories, up to $3,000. Customer belongings are insured for what they paid and not a depreciated amount. They also have the option of adding more coverage if needed. The permanent attachments coverage works similarly, automatically ensuring any items attached—such as awnings, satellite dishes, and TV antennas—for the full amount it would cost to replace them instead of a depreciated amount.
A quick look at the company’s page on the Better Business Bureau shows just how satisfied consumers are with its customer service. Most insurance companies display a large amount of negative feedback online—it comes with the territory—National General, however, enjoys largely positive customer reviews and averages fewer complaints than many of its competitors. Baby Boomers highly value good customer service, and this level of satisfaction with National General can also be seen on other online review outlets.
Note that USAA ranked in the first or second spot in almost all cities, but we've excluded them from this table because the company only serves military and affiliated members. Below is also a deeper dive by the largest cities of the most affordable insurers by age and marital status to give drivers a further idea of the going rates for auto insurance. We've excluded USAA from the city specific tables as well.
The coverage options that Good Sam’s Full Time RV Insurance provides include but are not limited to: personal liability, which is similar to vacation liability and pays for injuries that happen around the RV or on the customer’s property; medical payments to others, which covers the costs of medical expenses incurred by those who are injured while visiting the RV and/or the property around it; personal belongings coverage, which provides up to $3,000 of full replacement cost coverage at no extra cost; and an emergency expense allowance, which covers the costs of food and lodging if the customer is ever involved in a covered claim more than 100 miles from their home.